General Responsibilities: Assure immediate and courteous attention to all hotel guests and incoming phone calls. Maintain high level of accuracy of all information and records pertaining to front desk operations. Serve as front line personnel with hotel guests in handling problems, complaints, concierge requests. Work in a manner consistent with the hotel standards. Exhibit a professional demeanor, a clean and well groomed appearance and an efficient and friendly manner.
Specific Duties & Responsibilities:
Report to work on time in uniform, clocking in and out properly (including groomed with appropriate name tag)
Check in and check out guests courteously and efficiently
Complete shift check lists
Post all charges correctly to guest accounts during shift
Count bank at beginning and end of each shift, balance all shift work and make cash drop with completed accuracy
Take reservations and make amendments to existing reservations as necessary
Immediately answer all incoming calls
Accurately and completely take and forward all messages
Ensure that all pertinent records and information are updated as necessary
Ensure that all necessary informational materials are stocked and organized, including hotel brochures, guidebooks and flyers
Keep abreast of current happenings to better inform the guest
Know what groups, tours, special events, VIPs, are in house and arriving
Assist in making dinner reservations, book tours, arrange transportation and guide the guest in activities throughout their stay
Be aware of Security and Emergency procedures and assist as needed
Maintain a Log Book; noting and passing on all pertinent information to the next shift.
If you are interested in this position, please send your CV to: Mr. Eric Halliday ehalliday@warwickhotels.com
