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Support Supervisor – Hotel Systems and Endpoints - WIH - Denver, CO

Warwick International Hotels is a refined collection of more than 55 luxury hotels and resort around the world – from New York to Paris, Geneva to Bali, and Barcelona to Bangkok.   All of our sumptuous hotels can be found in prime locations in some of the world’s finest business and leisure destinations. 

Launched in 1980, Warwick International Hotels offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world.  Known for our quality and unique sense of style, Warwick International Hotels and Resorts offer guest, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location. 

We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. 

POSITION DESCRIPTION 

Support Supervisor – Hotel Systems and Endpoints

The Support Supervisor – Hotel Systems and Endpoints is a key position within the Warwick organization. The primary responsibility of the Support Supervisor is to provide support to end users for our key day to day systems that are required in the operation of our hotels. In doing so, the Support Supervisor must ensure that Warwick standards and internal IT policies are met. 

ESSENTIAL FUNCTIONS 

The successful Support Supervisor – Hotel Systems and Endpoints will: 

  • Provide support to all departments in diagnosing and researching application/endpoint issues within North America.
  • Serve as the first point of contact for hotel systems support to hotels and corporate offices.
  • Escalate help desk tickets to the appropriate personnel as needed.
  • Provide training as needed.
  • Assist colleagues in other departments with reporting needs related to hotel systems.
  • Work with Senior Manager – Hospitality Systems to ensure Warwick standards are maintained across Hotel Systems.
  • Work with Manager – Endpoint, Server, and Call Center Support to ensure Warwick standards are maintained across endpoints.
  • Perform other duties as assigned.

Experience

A minimum of two years IT experience, supporting the following systems.

  • Hotel PMS – Opera Preferred
  • Restaurant POS – Micros Preferred
  • Desktop and server systems
  • Experience with the following Systems Preferred
    • Revenue Management System - Duetto
    • CRS - Trust
    • CRM - Serenata

 Proficient in Microsoft product line, including but not limited to:

  • Microsoft Office Suite versions 2007, 2010, and 2013
  • Microsoft Operating Systems including Windows 7 and Windows 8 

Salary is negotiable dependent on experience. 

Send your CV to:

Rose Holschuh
Director of Human Resources
Email: rholschuh@warwickhotels.com