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# of Nights: # of Rooms: 1

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Guest Relations Officer

Warwick Doha is looking for Female Arabic Guest Relations Officer to strenghten its team.

Tasks

  • To attend to all guests in respect of follow up matters, enquiries, assistance needed during arrival (registration & check-in), during their stay per departmental procedure.
  • To co-ordinate with the Bell Captain ensuring a fast and efficient service for the delivery, collection and storage of guests’ luggage.
  • To liaise closely with the Front Desk and Group Reservations in regards to the arrival and departure times for all tour groups and conventions.
  • To maintain and update files and information on all local attractions and facilities that may be of interest to guests.
  • To assist with referrals and bookings as required.
  • To check the rooms of incoming VIP’s and returnees and ensure that any necessary expressions are placed in the room prior to arrival.
  • To greet escort VIP guests to their rooms.
  • To liaise with the Front Office Manager on a daily basis on any guest complaints and problems.
  • To handle guest complaints, in accordance with the Hotel policy, reporting all complaints and incidents to management.
  • To make daily courtesy calls to VIP and regular guests to ensure services such as laundry dry cleaning, room supplies are provided efficiently.  (General Services).

Send your CV to:

Lynne Inciong
Director of Human Resources
Email: linciong@warwickhotels.com