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Warwick Journeys Guest Recognition Programme

TERMS & CONDITIONS

These Terms and Conditions govern the Warwick Journeys Programme the "Programme") operated by Warwick Hotels and Resorts and the relationship of Warwick Hotels and Resorts with members of the Programme (individually a “Member” or “you”).  Membership in the Programme (“Membership”) is expressly subject to these Terms and Conditions.  By using your Membership card or your Membership number, you agree that:

  • You have read, understood and accepted these Terms and Conditions; and
  • You are eligible for Membership in the Programme.

The purpose of the Programme is to recognize frequent guests of Warwick Hotels and Resorts. As described below, Members will receive a Member ID number, and will receive their Programme benefits (“Entitlements”) from any participating hotels.  Participation in the program is not required of all hotels and resorts within the Warwick Hotels and Resorts collection and are subject to change.

GENERAL MEMBERSHIP RULES

Warwick Hotels and Resorts may change these Terms and Conditions at any time without notice. This means that Warwick Hotels and Resorts may make changes that affect, without limitation, processes, Membership benefits, and Entitlements, unless otherwise stated, all Entitlements are subject to availability.

Warwick Hotels and Resorts may terminate the Programme with three (3) months advance notice to all current active Members of the Programme (“Active Members”) and may substitute a similar recognition program for the Programme at any time immediately upon notice to all Active Members.  A Member may not accumulate Entitlements or claim other Member benefits after the termination of the Programme.  If the Programme is terminated, all unredeemed Entitlements shall be forfeited without any obligation or liability on the part of Warwick Hotels and Resorts, and no Entitlement claims shall be honoured after the conclusion of the notice period.  Warwick Hotels and Resorts may terminate the Programme in whole or in part, in any jurisdiction(s) on less than three (3) months' notice if required to do so by applicable law.

Entitlements and Membership are the exclusive property of Warwick Hotels & Resorts. On termination of your Membership for any reason, all unredeemed Entitlements will be forfeited and you will no longer be able to participate in the Programme. Entitlements have no cash value, and Warwick Hotels and Resorts will not pay you cash for any forfeited or unused Entitlements.

Membership, Entitlements, or other Membership benefits are not guaranteed and may be subject to income or other taxes. The recipient thereof is responsible for paying all such taxes and for making all applicable disclosures to third parties, including any party who paid for the transaction from which the recipient received Entitlements. Warwick Hotels and Resorts shall not be liable for any tax liability, duty or other charges in connection with the issuance of Memberships, Entitlements, or other Membership benefits.

Entitlements or other Membership benefits may not be sold, bartered or transferred (other than by Warwick Hotels and Resorts). Any attempted transfer, sale or barter by you or on your behalf will be void. Warwick Hotels and Resorts may refuse to honour or recognize any Entitlements, gift certificates or Membership benefits which we conclude have been transferred, sold or bartered.

The waiver of Warwick Hotels and Resorts of any breach of these Terms and Conditions by you shall not constitute a waiver of any other prior or subsequent breach of this Agreement. The failure of Warwick Hotels and Resorts to insist upon strict compliance with these Terms and Conditions by any Member shall not be deemed a waiver of any rights or remedies that we may have against that or any other Member.

Warwick Hotels and Resorts makes no warranties or representations, either expressed or implied, and expressly disclaim all liability (including consequential damages) with respect to type, quality or fitness of goods or services provided through the Programme.

Warwick Hotels and Resorts is not responsible for:

  • Loss or misdirection of, or delay in receiving, any Membership application, correspondence;
  • Theft or unauthorized redemption of Entitlements or use of an Entitlements caused by circumstances beyond the reasonable control of Warwick Hotels and Resorts;
  • Any acts or omissions of third parties (including Participating Locations); or
  • Any errors published in relation to the Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Locations and errors in the crediting of Entitlements from Member accounts.  Warwick Hotels and Resorts reserve the right to correct, without notice, any errors.

Warwick Hotels and Resorts endeavours to keep the information on our website current, including the links from these Terms and Conditions, but you should contact our Programme administrator at “warwickjourneys@warwickhotels.com” for the most current Programme information.

LIMITATION OF LIABILITY

Warwick Hotels and Resorts shall not be liable to any person for any action taken or neglected to be taken with respect to the Programme, except for errors in giving Entitlements to Members of the Programme.

All interpretations of these Terms and Conditions, and the rules of Membership, shall be at the sole discretion of Warwick Hotels and Resorts, whose decisions shall be final.  Warwick Hotels and Resorts may waive compliance with these Terms and Conditions in its sole discretion and may run promotions from time to time that provide enhanced benefits to select Members.  Notwithstanding the foregoing, the failure of Warwick Hotels and Resorts to exercise any of its rights under this Agreement or its delay in enforcing or exercising any of its rights shall not constitute a waiver of such rights.  If Warwick Hotels and Resorts waives any right on one occasion, such waiver shall not operate as a waiver as to any other occasion.

MEMBERSHIP ELIGIBILITY

There is no Membership fee to join the Programme. Membership in the Programme is available to any individual who enrols in our Programme by registering through the online Programme Member Portal, is of 18 years of age or older and resides within a country that legally permits membership in frequent stay programs. Warwick Hotels and Resorts may refuse Membership to, or in addition to the reasons specified in Cancellation and Termination of Membership below, terminate the Membership of, any individual without giving a reason. Employees of Warwick Hotels and Resorts (“Associates”) are not eligible to participate in the Programme except through specially designated Associate programs.  Warwick Hotels and Resorts is not responsible for Member compliance with their own company policy in regards to Membership in the Programme and Entitlements.

Memberships can only be used by the Member whose name is listed on the Programme account. You should not give your Membership number to any other person.  You are responsible for all activity in your Programme account through the use of your membership number by another person, whether a member of your family, household, staff or otherwise. Corporations, associations and groups cannot enrol in the Programme.

You cannot have more than one Membership in the Programme.  If you attempt to obtain more than one Membership in the Programme, Warwick Hotels and Resorts may terminate your Membership and all enrolment bonus(es) and Entitlements may be forfeited.

CANCELLATION AND TERMINATION OF MEMBERSHIP

  • You may cancel your Membership at any time by giving written notice of cancellation to the Programme administrator at “warwickjourneys@warwickhotels.com” or via letter to one of corporate offices of Warwick Hotels and Resorts which can be found on its company website. If you do this, all unused Entitlements will be forfeited immediately and may not be reinstated or transferred.
  • You will be considered an "Active Member" in the Programme so long as:
    • Your Membership has not been cancelled (by you or Warwick Hotels and Resorts), and
    • You have an Eligible Stay at a Participating Property within the past 24 months.
  • If Warwick Hotels and Resorts revokes your Membership for any reason, you may not reapply for Membership and any Entitlements opened in your name in that account shall be forfeited upon discovery. If you cancel your Membership, or if we close your account, you may reapply for Membership at a later date, but you will not recover any Entitlements forfeited from your prior Membership.
  • Warwick Hotels and Resorts may cancel Entitlements, suspend your Membership privileges or terminate your Membership at any time with immediate effect, in its sole discretion, if you have:
    • Acted in a manner inconsistent with applicable laws or ordinances;
    • Acted in a fraudulent or abusive manner;
    • Breached any of these Terms & Conditions;
    • Engaged in fraud or abuse concerning Entitlements given, award usage or Membership privileges and benefits; or
    • Failed to pay any bill when due to a Warwick Hotels and Resorts Participating Property.
  • Membership will terminate automatically on your filing for bankruptcy or otherwise becoming subject to a bankruptcy proceeding.
  • Warwick Hotels and Resorts may also take appropriate legal or administrative action if any of the items listed above occurs. Nothing contained in these Terms & Conditions shall limit Warwick Hotels and Resorts in the exercise of any legal or equitable rights or remedies.

 

MEMBERSHIP TIERS

Membership & Benefits

As of October 4, 2016 the Warwick Journeys Programme is offered by Warwick Hotels and Resorts to honour its returning guests. Membership is available for anyone to join by creating an online profile using the Member Portal on the company website. If you have stayed at any of the participating Warwick Hotels and Resorts prior to Membership enrolment, you are entitled to receive all the privileges that your respective membership level qualifies you for on your next eligible visit. If you have never stayed at a participating Warwick Hotels and Resorts hotel, you will be entitled to receive free Wi-Fi on your first stay and all additional privileges that Membership qualifies you to receive for your second Eligible Stay at any participating property, including discounted member rates and exclusive offers found through our Member Portal.

You’re Warwick Hotels and Resorts Member Number is used to track your Eligible Stays and your current Membership Level; and allows for the awarding of Entitlements and other Member benefits. In order to credit your Membership with all Eligible Stays properly, Membership Numbers must be used when making a reservation.

Membership levels are based on the number of stays cumulatively spent at participating hotels and resorts within a calendar year January 1- December 31. The Membership levels are determined according to the following numbers of Eligible stays:

  • Purple: 2-3 Stays
  • Gold: 4-15 Stays or 1 stay at 2 separate participating hotels and resorts
  • Black: 16+ Stays or 1 stay at 4 separate participating resorts

Stays at the same participating property must have a 24 hour window between stays. Qualified stays are for one guest room during any stay if the Member stays in the reserved guest room and pays the qualified rate for the guest room. Reservations that are cancelled or are classified as a No-Show are not eligible for stay credit.

Bookings made on the Warwick Member Portal or central reservations office are qualified for stay credit. Rates that do not qualify include but not limited to: Wholesalers and Tour Operator Packages, Groups, Meetings, Travel Industry Rates, Complimentary and Barter Rooms, Employee Rates, Friends and Family Rates, Associations, or any non-corporate negotiated rates booked via 3rd party sites. Warwick Hotels & Resorts reserves the right to make changes or modify qualified rate categories.

Membership levels do not accrue year over year and are awarded on the number of Eligible Stays at participating hotels within a calendar year. When a new membership level is achieved, the level will be granted for the remainder of the calendar year and will be retained through the following full calendar year. Membership levels are subject to demotion or promotion at the end of each full calendar year that you are an Active Member. Notification by email of Membership level promotion or demotion will be communicated to the Member.

Warwick Hotels and Resorts maintains a personal preference profile for all its Warwick Journeys Programme Guests, containing information provided by you. Warwick Hotels and Resorts will use this information to expedite reservations, check-in, and check-out processes. If you provide credit card information, hotels will use it to guarantee your stay and will apply your stay charges to that credit card. You can change your credit card authorization for future transactions by contacting your regional Customer Service Centre or at time of reservation or check-in. You should notify Warwick Hotels and Resorts if your authorized credit card is lost, stolen, invalidated or has expired.

Purple Members

You will be considered a Purple Member with 2-3 stays at any participating property within in the current calendar year.

As a Purple Member you will receive:

  • Free Standard Wi-Fi
  • Exclusive Member rates offered when booking on Warwickhotels.com within the Warwick Journeys Member Portal. Member rates are subject to change and availability.

Gold Members

You will be considered a Gold Member with 4-15 stays, or a minimum of 1 stay at 2 separate participating property(s) within in the current calendar year.

As a Gold Member you will receive:

  • Free Premium Wi-Fi
  • Guaranteed availability with 3 days advanced notice when booking Warwick’s Best Available Rate only
  • Exclusive Member rates offered when booking on Warwickhotels.com within the Warwick Journeys Member Portal. Member rates are subject to change and availability.
  • Free Upgrade based on availability to next best available room type upon Arrival
  • Free Late Checkout (4:00 PM based upon availability)
  • Welcome Amenity of Choice signed by GM1
  • Welcome drink up to 2 people per stay from the Warwick Journeys menu

Black Members

You will be considered a Black Member with 16+ stays, or a minimum of 1 stay at 4 separate participating property within in the current calendar year.

As a Black Member you will receive:

  • Free Premium Wi-Fi
  • Guaranteed availability with 24 hour advanced notice when booking Warwick’s Best Available Rate only
  • Exclusive Member rates offered when booking on Warwickhotels.com within the Warwick Journeys Member Portal. Member rates are subject to change and availability
  • Free Upgrade to next best available room type upon Arrival
  • Free Late Checkout (4:00 PM based upon availability)
  • Free Early Check-in (11AM based on Availability)
  • Welcome Amenity of Choice signed by GM
  • Welcome drink up to 2 people per night from the Warwick Journeys menu
  • Free Garment Steaming for 2 pieces per room
  • Access to the Breakfast Buffet (Up to 2 PAX) per stay
  • No Walk Guarantee
  • Dedicated Service Agent

MEMBER LEVEL RENEWAL

Members retain their acquired level in the Programme for the following year, subject, however, to demotion if required stays are not attained by the end of the full calendar year.  Notification by email of Membership level promotion or demotion will be communicated to the Member.

COMMUNICATIONS

Warwick Hotels and Resorts may send you promotions, offers, specials & packages and other communications from time to time.  Such sent promotions may be targeted to you based on the information you have provided to Warwick Hotels and Resorts and additional data it maintains. The privacy policy of Warwick Hotels and Resorts is available on its company website and accessible at all times. By selecting to be a part of the Warwick Journeys program you have read and agree with the company privacy policy and consent to the policy listed. You may change your personal details and communications preferences at any time in the Warwick Member Portal or by contacting our Programme administrator at warwickjourneys@warwickhotels.com.

If you telephone the Programme Administrator directly at +1 844-954-8378 (+1 844 -WJGuest), for security reasons Warwick Hotels and Resorts may ask you for your date of birth and/or other information to verify your identity. Warwick Hotels and Resorts may monitor telephone calls to improve its quality of service.

All Programme communications will be sent to you at the mailing address and/or e-mail address which you provide on your Member Profile and enrolment form. Communications will be deemed to have been received by you one business day after sending the communication to the e-mail address provided by you and 5 business days after sending the communication to the mailing address provided by you. You are responsible for keeping and updating of your current address and email address.

QUESTIONS

If you have any queries about the Programme, please contact the Programme Administrator at any time at “warwickjourneys@warwickhotels.com”.  Warwick Hotels and Resorts is happy to assist you at any given time should you have any questions.

MEMBER INFORMATION

All information and details related to the Warwick Journeys Programme, in particular with respect to additional services provided by participating hotels, members benefit and conditions related to the Warwick Journeys Programme Entitlements, are provided on the company website.

MISCELLANEOUS INFORMATION

By enrolling in the Programme, all Members expressly agree to the following:

  • IN NO EVENT WILL WARWICK HOTELS AND RESPORTS OR  ANY  HOTEL OR RESORT PARTICIPATING IN THE PROGRAMME  BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE PROGRAMME OR THESE TERMS AND CONDITIONS.
  • Any disputes arising out of or related to the Programme or these Terms and Conditions will be handled individually without any class action, and will be governed by, construed and enforced in accordance with the laws of the State of New York, United States, without regard to its conflicts of law rules. The exclusive jurisdiction for any claim or action arising out of or relating to the Programme or these Terms and Conditions may be filed only in the state or federal courts located in the State of New York, United States.