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Hotel Information
Check In Time
3:00PM
Check Out Time
12:00PM
Parking
$37 per night, Valet
Room Service
6:30AM to 10:00PM
Address
1776 Grant Street
Denver, CO 80203
Phone
+1 303-861-2000
Fax
+1 303-832-0320
Contact

Front Desk Agent - Denver, CO

Essential Functions:

  • Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information. Provide outstanding customer service and name usage in guest interactions.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests. 
  • Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.
  • Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations for those guests who approach the Front Desk.

 

Qualifications:

  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Previous customer service experience .
  • Previous hotel front desk experience is strongly preferred. 
  • Previous cashiering experience is preferred.
  • Knowledge of Opera is preferred.
  • Previous guest relations training is preferred.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.

 

Please send your Resume/ CV to:

rholschuh@warwickhotels.com

Rose Holschuh
Director of Human Resources