Front Desk Agent - Denver, CO

Essential Functions:

• Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information. Provide outstanding customer service and name usage in guest interactions.
• Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests. 
• Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.
• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

Qualifications:

• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Previous customer service experience .
• Previous hotel front desk experience is strongly preferred. 
• Previous cashiering experience is preferred.
• Knowledge of Opera is preferred.
• Previous guest relations training is preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.

Please send your Resume/ CV to:

rholschuh@warwickhotels.com

Rose Holschuh
Director of Human Resources